Compliance /Risk Officer Leadway Pensure (Lagos) Oct. 2011 – Present
Interprets organization’s policies and ensure total compliance by employees.
Identify risk events, capture them in risk register, blow whistle where necessary and manage them within the organizations risk appetite.
Prepared operational and risk reports for management analysis.
Ensure that processes put in place work to achieve objectives.
Identified key risk events and proactively put in place measures to avoid it.
Advised management of key loss prevention programs.
Ensured relevant information is effectively communicated up down using a timely medium.
Ensured pension funds are invested accordingly to regulators requirement. Dispatched all correspondence to regulators as at when due and avoided penalties.
Developed and presented enterprise risk management framework to management.
Team Leader Leadway Pensure (Lagos) Jan. 2010 – Oct. 2011
Benefit Processing Unit/NSITF Contributions Transfer unit
Verification of payment schedule and applications before paying out through our automated system - National Pension Commission (PenCom)
Investigate request for change of Bank Account details by Retirees.
Sending of payment notification letters for payment made within the month
Generate a report payment made (Withdrawal) to head Benefit Processing Department.
Monitor all activities/tasks in the Benefit Admin. Processing unit to ensure completion and achieve targets.
Evaluation of processes periodically for appraisal and perform carry survey on Retirees needs and requirement.
Develop effective measures and monitoring systems that indicate progress and also determines area of priorities with set targets.
Maintaining sound relationship with clients and PenCom
Escalate where necessary issues that requires a third party resolution.
Confirm Clients account status on Trustfund and PenCom's websites.
Forward all transfer applications to PenCom for approval.
Ensure that applications when approved, contributions are transferred to clients account and they are notified via SMS alert.
Team Leader Leadway Pensure PFA (Lagos) Mar. 2006 – Jan. 2010
Customer Service Officer
Receiving complaint from clients via e-mails and telephone calls. (Request for welcome packs, statement of accounts, account breakdown )
Log complaints based on categories and priorities
Resolve complaints meet set deadline.
Forward complaints to other department when they cannot be resolved immediately.
Ensure good turnaround time when resolving complaints.
Ensured the management that resolution was carried out in compliance with strict guidelines
Ensured the accuracy of report generated for my superiors' use.
Dear Hiring Manager,
REF: (Risk and Compliance officer)
I came across your advert on jooble.com
I am very passionate about building good, long-lasting career in your organization.
I am motivated, proactive, creative, innovative and reliable, and can give vital ideas to improve other areas of the organization.
The courses/Training I have attended, the professional exams passed and my current job has exposed me to relevant issues. I am therefore certain that together with other team members, management expectations can be exceeded with service that sells.
Thank you for taking the time to consider this application and I look forward to hearing from you soon.
Sunny Ehizojie Uwague