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Francis
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Computer enginnering
Job Type: Full-Time

Education

From 0 to 2006
Nnamdi Azikiwe University Awka Anambra State
No added languages

Experience

Helpdesk officer
Westhouse it
November 2010 - April 2012 (1 year 5 months)

1. Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal

computer software and hardware, District network, the Internet and new computer technology in a

call centre environment; communicates solutions to end-users.

2. Provides one-on-one end-user problem resolution over the phone for District approved Personal

Computer (PC) software.

3. Delivers, tags, set up, and assist in the configuration of end-user PC desktop hardware, software

and peripherals.

4. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and

mainframe, e-mail, Internet, dial-in and local-area network access problems.

5. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance

agreements.

6. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not

covered by third-party vendor maintenance agreements.

7. Helps install local area network cabling systems and equipment such as network interface cards,

hubs and switches.