Back to CV list
Felix
Personal data and contacts will be open only to employers with access to CV database
Computer system assembler 150 000
Job Type: Full-Time , open to relocation

Education

I have no education
No added languages

Experience

Senior Computer Service Technician
PROXICOM ETS, Bamako Mali
November 2011 - Present Day (5 years 5 months)
  • Manage a team of 13 PC techs, in-house and remote contractors.
  • Facilitate on-site consulting training for PC techs.
  • Install, repair, maintain, and upgrade Apple and Samsung desktop and notebook

computers as well as printers.

  • Publish a monthly newsletter providing helpful on-site tips for remote PC techs.
  • Attended IT forums, conferences, and networking events.

  • Spare part forecast in order to meet up with customers request with respect to time

  • Administration of the IT infrastructure, setting up accounts, revising permissions etc.
Technical Support Engineer
SamsungElectronics West Africa, Lagos Nigeria
February 2009 - September 2011 (2 years 8 months)
  • Train over 100 Samsung Authorized Service Centre (ASC) Technicians across

West Africa on how to resolve faults on Samsung Electronic Products.

  • Travel to more than five West Africa countries in a month in order to get them trained

for new products and updates on service bulletin by demonstrating repair and

troubleshooting process.

  • Spare part forecast for ASC in order to meet up with customers request with respect

to time

  • Write and send reports on product quality, possible solution to faults, and get approval from managers
Technical Team Leader
Nokia Care Customer Service Centre, Lagos Nigeria
January 2006 - March 2010 (4 years 3 months)
  • Troubleshoot on Customer's Nokia GSM Phones to resolve any form of issues by

using Nokia online software, offline software, spare ordered, or swapping the

complete PBA

  • Use of BGA Machine for higher level repair concerning replacement of chip processor

on PBA

  • Meetings with GSM Operators like MTN, CELTEL, GLOBALCOM, to resolve issues

like code failure during recharge of airtime credit, output info on credit balance, etc.

  • Train new technician on Nokia GSM Phone Hardware and Software troubleshooting

and solution

  • Write and send Technical reports to managers using Microsoft Excel and PowerPoint on plans and results on a weekly basis
Network Administrator (Apprentice)
Nigeria Institute of Information Technology (NIIT)
January 2003 - February 2004 (1 year 2 months)
  • Assembly of Computer Desktop System, Configuration and Installation of Softwares
  • Troubleshoot, repair and maintenance of Laptop and Desktop Systems
  • Installation, maintenance, and troubleshooting of CAT 5&6 data networks, phone

systems.

  • Removed bridge taps and load coils, Configure repeaters, GSM Phone to Computer

Networking,

  • Troubleshoot and Configuration of wireless hotspot