TEAM LEAD- CUSTOMR SERVICE
June 2011 - Present Day (5 years 9 months)
- Organizing Trainings for team members
- Managing team members to achieve set organizational goals
- Ensuring compliance to business policy within the team members
- Periodic assessment of general team performance
- Assisting in the evaluation process for the purpose of improving team effectiveness.
- Retrieving MTN lines for customers through Siebel CRM
- Making Sales of the Company’s Products and Services through Effective Customer Relations.
- Helping Customers to Resolve their Queries
- Updating any Request Made by the Customers into system data base
- Answering Queries of the Customers in an Ethical and Informative way
- Promoting Customer Satisfaction and the Business
- Assisting in the evaluation process for the purpose of improving customer satisfaction.
- Ensuring proper communication feed back to the customer