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IFEANYI
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Consultant customer service 150 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2008
lagos state university
No added languages

Experience

TEAM LEAD- CUSTOMR SERVICE
MTNN
June 2011 - Present Day (5 years 11 months)
  • Organizing Trainings for team members
  • Managing team members to achieve set organizational goals
  • Ensuring compliance to business policy within the team members
  • Periodic assessment of general team performance
  • Assisting in the evaluation process for the purpose of improving team effectiveness.
  • Retrieving MTN lines for customers through Siebel CRM
  • Making Sales of the Company’s Products and Services through Effective Customer Relations.
  • Helping Customers to Resolve their Queries
  • Updating any Request Made by the Customers into system data base
  • Answering Queries of the Customers in an Ethical and Informative way
  • Promoting Customer Satisfaction and the Business
  • Assisting in the evaluation process for the purpose of improving customer satisfaction.
  • Ensuring proper communication feed back to the customer

Additional information

About Me
Member: Institute of customer relationship management Nigeria