Head, IT Strategy &Planning (Oct’08 to Dec’09)
Team Lead, Policy and QA (Jan’08 - Oct’08)
Team Lead, IT Strategy/Procurement (Jan’07 – Jan’08)
Assist Group Head in coordinating IT Security and Planning group activities.
Direct the team responsible for – in collaboration with core IT units, building an efficient IT organization via effective strategic planning and service management activities that delivers true value to the business.
Strategy, Planning and Support
Coordinate and influence the development of strategies and strategic visions
Facilitate senior leadership development through periodic strategic planning efforts and activities.
Monitor IT Strategy implementation and coordinate re-structuring within IT group in line with strategy.
Deliver data-driven insights to support strategic directions, recommendations activities and investment prioritization;
Identify IT-business Service issues and develop strategic initiatives to evaluate and address related issues.
Monitor industry trends, conducted feasibility study on strategic business needs and make recommendations in line with corporate strategy.
Initiate and coordinate business continuity and contingency planning documentation reviews/updates within the group.
Prepare business case for IT investments, changes and service initiatives
Collaborate with HR on support staff recruitment and posting. Coordinate support staff planning.
Project coordination and Service improvement
Coordinate and support project management activities within the group; Coordinates IT related projects under the PMO.
Facilitate continuous service improvement initiatives and ensured project quality in line with defined standards.
Periodic review of core processes for efficiency; Drive automation of manual processes.
Played key role in the adoption of the ITIL framework with the successful introduction/setup of the Service desk and Change management processes
Worked with IBM Tivoli Project Team as Subject Matter Expert on the Service Desk and CCMDB modules Implementation
QA, Policies, KPIs, and Service Level Management
Define/Review IT policies, standards and methods based on clear business requirements and in-line with the Strategy.
Review and align work standards and procedures with best practices.
Maintain/update IT Standards, Procedures and policies documents repository;
Provide guidance on Quality Assurance initiatives and set QA compliance objectives while ensuring targets are achieved;
Define quality procedures in conjunction with operating staff. Coordinate work-plan preparations and KPIs reviews
Manage and review SLAs, OLAs and UCs, monitor and report compliance level. Anchor IT Service Catalogue reviews
Budget, Cost, Procurement and Service Provider management
Coordinate budget preparation process: Prepare, compile, Monitor and Review annual Budget.
Review IT Investments, initiatives and current expenditures with a view to finding cost reduction measures
Administer IT Asset procurement in line with IT strategy – Prepare/review RFPs/Bids and Contracts awards.
Manage and liaised with Business Partners, Vendors and OEMs. Process bill and fee payments
Program, Training, Meeting, Report and Presentation
Define corporate IT Training requirements, and decide on delivery approach for training Programs.
Plan and Organize programs: IT seminars, IT-Customer forum - to evaluate service issues and improve relationship between IT and users, and training sessions with identified Business units - for cross functional learning.
Prepare weekly (Activity), monthly (MPR) and quarterly (IT Strategy update report for the Board) Reports.
Plan and anchor departmental meetings, strategic sessions with senior management team; present reports and findings
Liaise with auditors/regulatory bodies – internal and external, on periodic audit checks; coordinate audit activities and implementation of corrective measures;
Data centre (System Administrator / Team Support Lead) Nov.’04 – Dec.’06
Assist the Head, Data Centre in coordinating and supervising data centre activities
Share responsibility for AS400 administration: Backup and restore operations, end of day run, Business Continuity Test.
Management of Cashier and Cosign application subsystems bank-wide
Provide support on branch servers; resolution of network communications problems (IP addresses, DNS configuration, WINS configuration) etc. Ensure adequacy of IT resources in the branches.
Conduct periodic system/service review and evaluation in line with set standards and generate related reports.
Ensure necessary operational procedures are available for the operation of IT systems (software & Hardware).
Conduct relevant training for IT officers and users periodically and as the need arises.
Manage all IT resources at the Data Centres for efficiency and high- availability;
1st and 2nd Level User Support on core banking applications
New branches setup; Hardware/software installations, Branch server and LAN configurations
Manage and work with consultants on third party software application development, maintenance and upgrade, ensuring adherence to specifications and deliverables.
Branch Support (IT Administrator – for 3 branches) Apr.’03 – Oct.’04
1st & 2nd Level Technical Support on PC hardware and windows operating system.
Administration of Local Area Network on Windows platform; Termination of 4pair category 5 Network Cables for LANs; Monitoring and maintenance of WAN communication link (radio link and dial-up via modem).
Responsible for the co-ordination of all I.T. related matters within the branches; System support, co-ordination and administration of IT helpdesk for users within the branches.
Installation and Implementation of bank’s software Cashier Subsystem and Misys Equation;
Provide User Support and assistance at various levels; Training of branch Staff on relevant I.T application skills
Liaise with service providers and Head Office support on deployment and maintenance of I.T infrastructure within the branches; administered related System/File Maintenance, Management, Backups, upgrade and Updates.
Configuration and administration of Intranet Mail system via MS Exchange 5.5
Security procedure implementation and continual evaluation; Systems Troubleshooting and recovery;
Coding and queries using VB6 & SQL 2000; Preventive Routine Maintenance of Computer systems
Operations (Cashier/Customer Service Officer/Team Leader) Aug.1999 – Mar.’03
Cash & Teller Duties: Cash payment and receipt, Cheque processing and payment, daily reconciliations etc.
Customer Services Duties: Ensure customer satisfaction, Handle customer enquiries and complaints, anchor account opening and documentations, file and process related documents, accounts reconciliations, relationship Management
Training: Train staff periodically on excellent customer service and accounting opening requirements.