First City Minument Bank Plc
May 2008 - Present Day (8 years 9 months)
First City Monument Bank Plc. | Consumer Banking
Team Leader of Loan Recovery / Loan Recovery Officer. September 2010 – 2011
AS A TEAM LEADER LOAN RECOVERY:
- Seeking approval memo from management on behalf of customers.
- Responding to customers’ letters
- Loan Recovery
- Analyzing a customer’s loan and giving advice on loan repayment.
- Maintaining the existing relationship the customer has with the bank.
- Giving report on the customer’s loan activities.
- Following up on customer who has defaulted in paying back the loan
- Sale of houses under mortgage
- Monthly Collection of cash to resolve delinquent loan accounts
- Getting delinquent accounts out of the delinquent state monthly
- Resolving delinquent accounts monthly fully or partially
- Handling loan restructuring request requested by customers
Team Leader Of Consumer Sales | October 2008 – August 2010
- Coordinating the activities of Sales Marketers
- Managing all the members of the Team,
- Planning Daily Sales for the Team,
- Reviewing and monitoring daily sales to meet the set target,
- Preparing Daily and Monthly Report,
- Booking Consumer Loans,
- Ensuring highly level of Customers satisfaction,
- Handling Customers Complaints,
- Ensuring that professionalism is adhered to at all times,
- Making Presentation and Organizing Markets storm.
Consumer Sales | Marketing| May 2008 – September 2008
- Risk Management,
- Customer relationship management
- Bringing in Deposits,
- Customer financial adviser,
- Product marketing.