Mourine Chinatu
Personal data and contacts will be open only to employers with access to CV database
Custmer care officer 160 000
Job Type: Full-Time

Education

From 0 to 2008
Institute of management and Technology
No added languages

Experience

Customer care representative
Diamond Bank
March 2012 - July 2012 (5 months)

 Investigate customer complaints about the services of the bank

 Examine records such as computer printouts and other related documents and correspondence and corresponds with customer and other company personnel to obtain facts regarding the customer complaints

 Examine pertinent information to determine accuracy of customer complaint and to determine responsibility for errors

 Notify customer and designated personnel of findings, adjustments and recommendations regarding customer complaints

 Follow up on recommended adjustments to ensure customer satisfaction.

 Key customer details into the computer database

 Interview/question applicants; record details into the computer for future reference

 Talk with customer on phone to ascertain complaints and assist to resolve them where possible.

 Direct customers and accountholders on procedure/process of filing out different forms aimed at gathering required information on their specific complaints.

 May visit customer’s business place or residence to assist them resolve special problems they encounter with the bank services, if required

Administrative support assistant
Ownsoftnet solutions
July 2010 - March 2012 (1 year 9 months)
  • Compile and maintain records of business transactions and office activities
  • Copy data and compile records and reports
  • Compute wages, taxes, commissions and payments
  • Record orders for transactions
  • Give information to and interview customers, employees and sales personnel
  • Receive, counts and make cash payments
  • Prepare, issue and send out receipts, bills, invoices, statements and Cheques
  • Prepare stock inventory of company
  • Operate office machines such as computers, copying machines etc.