Investigate customer complaints about the services of the bank
Examine records such as computer printouts and other related documents and correspondence and corresponds with customer and other company personnel to obtain facts regarding the customer complaints
Examine pertinent information to determine accuracy of customer complaint and to determine responsibility for errors
Notify customer and designated personnel of findings, adjustments and recommendations regarding customer complaints
Follow up on recommended adjustments to ensure customer satisfaction.
Key customer details into the computer database
Interview/question applicants; record details into the computer for future reference
Talk with customer on phone to ascertain complaints and assist to resolve them where possible.
Direct customers and accountholders on procedure/process of filing out different forms aimed at gathering required information on their specific complaints.
May visit customer’s business place or residence to assist them resolve special problems they encounter with the bank services, if required