Customer care officer
June 2013 - January 2015 (1 year 8 months)
Update customers’ information on business database.
Use organization and time management tools (Seibel, ICD, Sim Registration module etc.) to track cases and meet turnaround times
Perform necessary system transactions related to SIM registration details.
Escalate and route customer issues to the relevant process operators.
Document actions taken to resolve customer’s issues
Provide advice and educate customers on products, services and other customer service functions
Initiate calls to unregistered subscribers.
Record details of subscriber’s data obtained.
Update subscriber details on CRM, SRV and CSP. (Business Applications)
Give detailed daily report of tasks.