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Customer Care Officer 120 000
Job Type: Full-Time , open to relocation


From 0 to 2015
Lagos State University, Ojo, Lagos State (Hons.) Banking & Finance
From 0 to 2010
Lagos State University, Ojo, Lagos State (Hons.) Banking & Finance


Customer care officer
Mtn nigeria
June 2013 - January 2015 (1 year 8 months)
Update customers’ information on business database. Use organization and time management tools (Seibel, ICD, Sim Registration module etc.) to track cases and meet turnaround times Perform necessary system transactions related to SIM registration details. Escalate and route customer issues to the relevant process operators. Document actions taken to resolve customer’s issues Provide advice and educate customers on products, services and other customer service functions Initiate calls to unregistered subscribers. Record details of subscriber’s data obtained. Update subscriber details on CRM, SRV and CSP. (Business Applications) Give detailed daily report of tasks.