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Obinna
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Customer Care Specialist
Job Type: Full-Time

Education

From 0 to 2006
Enugu State University Of Science And Technology, Enugu
No added languages

Experience

Customer Care representative
Spanco Channels BPO(Airtel Networks)
July 2009 - October 2012 (3 years 4 months)
  • Support and provide superior customer service via phones as a receiver and caller
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally
  • Effectively deal with job stress, angry callers, and upset customers
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Identify voice skills and how to enhance a good telephone presentation.
  • Meets commitments to customers
  • Other duties as assigned.
  • Display Time flexibility towards shifts as per work floor requirements