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Customer Care Specialist
Job Type: Full-Time


From 0 to 2010
University of Ibadan
No added languages


Customer Relations Officer
Contact Solutions Limited
February 2012 - Present Day (5 years 5 months)
  • Managing of inbound and outbound calls.
  • Responding to customers’ queries, enquiries, suggestions and comments about brands and services rendered.
  • Handling and resolving customers’ complaints.
  • Taking down vital information and forwarding to the appropriate authorities for prompt response. - Responding to Short messages (SMS) and E-mails.
  • Compiling data, completing call logs and sending daily reports.
  • Customer Relationship Management.
  • Data entry and maintenance of customer/ potential customer’s database on Salesforce