Customer Relations Officer
Contact Solutions Limited
February 2012 - Present Day (5 years 3 months)
- Managing of inbound and outbound calls.
- Responding to customers’ queries, enquiries, suggestions and comments about brands and services rendered.
- Handling and resolving customers’ complaints.
- Taking down vital information and forwarding to the appropriate authorities for prompt response. - Responding to Short messages (SMS) and E-mails.
- Compiling data, completing call logs and sending daily reports.
- Customer Relationship Management.
- Data entry and maintenance of customer/ potential customer’s database on Salesforce