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Akintunde
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Customer Care Specialist 100 000
Job Type: Full-Time

Education

From 0 to 2004
University of Ilorin
No added languages

Experience

Customer Support Associate
Airtel Call Center
June 2009 - September 2012 (3 years 4 months)

 Identify and handle customer enquiries

 Build and maintain customer relationships

 Ensure SLA’s are achieved; service quality, customer expectation are met or exceeded as well as profitable

 Educate customers on products and services

 Match product benefits and customer needs

 Enter coding and tracking information accurately on REMEDY (CRM APPLICATION)

 Effectively monitor, control and support service delivery, ensuring system methodologies and procedures are followed