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ABIODUN
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Customer Care Specialist 80 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2014
NATIONAL OPEN UNIVERSITY OF NIGERIA (Msc)
From 0 to 2012
Federal University of Technology Akure (PGD)
From 0 to 2007
Federal University of Technology Akure (HND Computer science)
No added languages

Experience

CUSTOMER CARE/TECHNICAL SUPPORT (Team Lead)
Mobitel Nigeria Limited
November 2011 - Present Day (5 years 6 months)
-Resolving technical issues for customers on phone -Working with other staffs to diagnose and resolve hardware, software and networking issues - Regular follow up on customer challenges so as to ensure that no customer is left unattended to. - Strict compliance with SLA (Service Level Agreement) - Getting feedbacks from customer in other to enhance customer retention.
CUSTOMER CARE EXECUTIVE
CONTACT SOLUTIONS (Mobitel project)
October 2010 - November 2011 (1 year 2 months)

- keeping records of past and current information so as to ensure customer satisfaction which is key to the growth of the business

- Analyzing customers challenges and providing solutions

-Working with other staffs to diagnose and resolve hardware, software and networking issues

- Identifying major challenges and escalating them to technical teams through the available channels

- Regular follow up on customer challenges so as to ensure that no customer is left unattended to.

- Strict compliance with SLA (Service Level Agreement)

- Getting feedbacks from customer in other to enhance customer retention.

- Logging customer complain

FIELD SUPERVISOR
TAIKE AND COMPANY
October 2007 - September 2010 (3 years )

- Taking daily inventories for management & Supervision of Sales Team

- Giving instructions to workers on a day to day activities and ensuring implementation

- Ensuring strict compliance with targets in line with the company’s policy

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