Administration for Virtual Tops ups Hybrid Subscriber and Airtel Corporate Customers
Conducts visits to the Airtel shops to provide hands-on support and instant resolution for BLACKBERRY AND vas issues
Resolution and closure of assigned queries within SLA
Fast track resolution of VIP queries including Blackberry, data services and roaming.
Offer subscribers a high level of customer service in dealing with escalated issues.
Reactivation of lines affected by downtimes on any of the network nodes. Roam Subscribers in Nigeria and One Network Countries.
Resolution of all recharge related queries and flagging revenue loss cases