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Chukwuka
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Customer Care Specialist 180 000
Job Type: Full-Time

Education

From 0 to 2005
Auchi Polytechnic
No added languages

Experience

Customer Operation
Airtel Nigeria
February 2009 - Present Day (8 years 1 month)

Administration for Virtual Tops ups Hybrid Subscriber and Airtel Corporate Customers

Conducts visits to the Airtel shops to provide hands-on support and instant resolution for BLACKBERRY AND vas issues

Resolution and closure of assigned queries within SLA

Fast track resolution of VIP queries including Blackberry, data services and roaming.

Offer subscribers a high level of customer service in dealing with escalated issues.

Reactivation of lines affected by downtimes on any of the network nodes. Roam Subscribers in Nigeria and One Network Countries.

Resolution of all recharge related queries and flagging revenue loss cases