Amina
Personal data and contacts will be open only to employers with access to CV database
Customer Care Specialist 180 000
Job Type: Full-Time

Education

From 0 to 2004
Ahmadu Bello University
No added languages

Experience

Customer Care Consultant
Airtel
April 2007 - Present Day (10 years 1 month)

 Provide backend support for all customer facing units including call centers, shops and corporate sales teams.

 Acknowledge receipt, investigate, resolve and provide feedback for customer complaints received via letters or from top management. Conduct post resolution follow up with the customer to ensure compete satisfaction.

 Provisioning of voice and data services and rectification of service defaults on prepaid, postpaid and staff lines and resolution of related issues