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Customer Care Specialist 180 000
Job Type: Full-Time


From 0 to 2004
Ahmadu Bello University
No added languages


Customer Care Consultant
April 2007 - Present Day (10 years 4 months)

 Provide backend support for all customer facing units including call centers, shops and corporate sales teams.

 Acknowledge receipt, investigate, resolve and provide feedback for customer complaints received via letters or from top management. Conduct post resolution follow up with the customer to ensure compete satisfaction.

 Provisioning of voice and data services and rectification of service defaults on prepaid, postpaid and staff lines and resolution of related issues