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Customer Care Specialist
Job Type: Full-Time

Education

From 0 to 2004
University of lagos akoka
No added languages

Experience

customer care operations associate
Techmahindra nigeria
June 2011 - Present Day (6 years 1 month)
  • Help in delivering on service promises in a fast-paced, highly automated environment:
  • Understanding and resolving of issues.
  • Adequate knowledge of products and service.
  • Working under given AHT for resolution of issues.
  • Receive, review, validate and process orders for Customers as assigned.
  • Receive and attend to internal/external customer queries via e-mail and phone on transactional matters
  • Perform back up functions according to their roles and responsibilities.
  • Communication/Team Skills - Builds strong relationships with both internal and external stakeholders by proactively communicating and being involved with teams.
  • Utilizing Standard Operating Procedures while understanding and delivering the brand experience, actively build rapport and trust with subscribers creating strong relationships that increase customer loyalty.