customer care operations associate
June 2011 - Present Day (5 years 11 months)
- Help in delivering on service promises in a fast-paced, highly automated environment:
- Understanding and resolving of issues.
- Adequate knowledge of products and service.
- Working under given AHT for resolution of issues.
- Receive, review, validate and process orders for Customers as assigned.
- Receive and attend to internal/external customer queries via e-mail and phone on transactional matters
- Perform back up functions according to their roles and responsibilities.
- Communication/Team Skills - Builds strong relationships with both internal and external stakeholders by proactively communicating and being involved with teams.
- Utilizing Standard Operating Procedures while understanding and delivering the brand experience, actively build rapport and trust with subscribers creating strong relationships that increase customer loyalty.