Back to CV list
VERA GODS TIME
Personal data and contacts will be open only to employers with access to CV database
Customer Care Specialist 90 000
Job Type: Full-Time

Education

From 0 to 2007
University of Maiduguri
From 0 to 2003
Concordia College Yola
No added languages

Experience

Customer Care Representative
MTN Nigeria (CNSSL), Jos.
May 2011 - June 2012 (1 year 2 months)

Responsibilities

Respond to telephone inquiries.

Listen attentively to caller needs to ensure a positive customer experience

Access electronic software for effective customer account management

Strive for quick complaint resolution with minimal escalation of issues only when necessary.

Demonstrating a talent for communicating effectively with Customers from diverse background

Achievements

Provided quality service to customers’ inquiries about the availability of new/existing products and services.

Increased customer's loyalty through effective Customer Service which earned me a 100% in August 2011 performance report.

Admin/Customer Care Officer
ALFA Distillers Industry, Numan
February 2010 - March 2011 (1 year 2 months)

Responsibilities

Managing project and day to day operations of the Office.

Handle inquires from internal and external customers.

Achievements

Successfully supervised the execution of tasks to its completion stage single-handed by putting together needed manpower and resources.

Diligently represented the Managing Director in decision making matters and management of meetings.

Regained Customers trust by the confidential treatment of their files and account within 3months of resumption.