Respond to telephone inquiries.
Listen attentively to caller needs to ensure a positive customer experience
Access electronic software for effective customer account management
Strive for quick complaint resolution with minimal escalation of issues only when necessary.
Demonstrating a talent for communicating effectively with Customers from diverse background
Provided quality service to customers’ inquiries about the availability of new/existing products and services.
Increased customer's loyalty through effective Customer Service which earned me a 100% in August 2011 performance report.
Managing project and day to day operations of the Office.
Handle inquires from internal and external customers.
Successfully supervised the execution of tasks to its completion stage single-handed by putting together needed manpower and resources.
Diligently represented the Managing Director in decision making matters and management of meetings.
Regained Customers trust by the confidential treatment of their files and account within 3months of resumption.