CUSTOMER CARE OFFICER
HOME SWEET HOME FURNITURE LIMITED
July 2008 - January 2010 (1 year 7 months)
- To promote customer care.
- To help customers to resolve their queries.
- To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
- Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
- To answer to the queries of the customers in an ethical and informative way.
- To give appropriate and relevant information to the customers.
- To maintain a position of trust and responsibility by keeping all customer business confidential.
Increase sales of 15% as of 2009