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ONUKOGU
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Customer Care Specialist 60 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2009
IMO STATE UNIVERSITY, OWERRI
From 0 to 2004
TRINITY SECONDARY SCHOOL, AROROMI, OLODI APAPA
No added languages

Experience

SALES OFFICER/CUSTOMER RELATION OFFICER
MITCHEL NATURALS
October 2012 - Present Day (4 years 7 months)
  • Creating awareness of existing supermarket product and supplements to customers.
  • Quick delivery of supermarket product and supplements to customers door step.
  • Raising order of products for next delivery.
  • Increasing customer base in assigned territory respectively.
  • Deposition of cash and cheques into company’s account.
  • Giving comprehensive report on sales made weekly and account balance.
CUSTOMER CARE OFFICER
HOME SWEET HOME FURNITURE LIMITED
July 2008 - January 2010 (1 year 7 months)

RESPONSIBILITIES:

  • To promote customer care.
  • To help customers to resolve their queries.
  • To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
  • Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  • To answer to the queries of the customers in an ethical and informative way.
  • To give appropriate and relevant information to the customers.
  • To maintain a position of trust and responsibility by keeping all customer business confidential.

ACHIEVEMENTS:

Increase sales of 15% as of 2009