Andrew
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Customer Care Specialist 70 000
Job Type: Full-Time

Education

From 0 to 2008
Federal University of Agriculture, Makurdi
No added languages

Experience

Duty/Customer Care Manager
Chateux De Atlantique Nig. Ltd
June 2010 - November 2012 (2 years 5 months)
  • Logistics management and inventory control
  • Training Customer Service Employees
  • Identify areas of improvement, create and implement solutions.
  • Enterprise Resource Planning & supply chain management.
  • Measure and review employees performance with respect to their goals.
  • Manage the company’s support service and 3rd party relations.
  • Provide information for Decision making on Network support to back end
  • Monitor and control the daily activities of all department.
  • General Problem resolution.
Customer Service Manager/Planning
IHS Nigeria Limited
October 2009 - May 2010 (8 months)
  • Install and troubleshoot (where necessary) operating systems
  • System set-up, assessment and configuration
  • Leading and Supervising customer Service Staff
  • Planning and setting up projects and policies for the Organisation.
  • Market available products to companies.
  • Involved in Staff recruitment and Appraisal.
  • Knowledge of Base Transceiver Station equipments, installation and equipment.
  • Intermediary knowledge of fibre optic cables.