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uzochi charlene
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Customer Care Specialist
Job Type: Full-Time , open to relocation

Education

From 0 to 2009
Imo State University, Owerri
Languages:
English

Experience

Customer Care Representative(Online)
MTN-CNSSL
January 2012 - Present Day (5 years 2 months)

Answer calls and respond to customer requests Over-the-Air (OTA).

  • Handle and resolve customers' complaints.
  • Provide customers with product and services information.
  • Follow-up on customer inquiries not immediately resolved.
  • Identify and escalate priority issues.
  • Refer grievances to designated departments for investigation.
  • Obtain possible customer leads.
  • Attract potential customers by answering product and services questions, suggesting information about other products and services.
Logistics cordinatorcordinator(NYSC)
ExxonMobil-MPN
January 2010 - January 2011 (1 year 1 month)

Customer Relations based on providing adequate transportation services (Land Transport and Flight services) when required.

  • Content Analysis for Logistics Website development.
  • Vetting Transportation requests according to priorities and delegating to the appropriate Logistics Service Providers.
  • Database entries, Booking entries and preparing daily reports.

Additional information

About Me
Currently studying Spanish and enrolling for a chartered program with CIPR UK (Lagos chapter). I enjoy taking on challenges and becoming thebest there is. I also enjoy creative writing .