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ADEOLA
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Customer Care Specialist
Job Type: Full-Time , open to relocation

Education

From 0 to 2007
UNIVERSITY OF ABUJA
No added languages

Experience

Customer Care Officer
Airtel Nigeria
August 2009 - Present Day (7 years 8 months)

ANSWER CALLS PROFESSIONALLY.

RESOLVES CUSTOMERS QUERIES AND ISSUES.

ESCALATE UNRESOLVED ISSUES TO THE BACK END.

BUILD CUSTOMERS LOYALTY TO THE COMPANY.

INTRODUCE NEW PRODUCT AND SERVICES TO CUSTOMERS.

COMPLETE CALL LOG AND CALL REPORTS.

EFFECTIVELY DEALS WITH ANGY CALLERS AND UPSET CUSTOMERS