JENNIFER
Personal data and contacts will be open only to employers with access to CV database
Customer Care Specialist 900 000
Job Type: Full-Time

Education

From 0 to 2011
University of Lagos
No added languages

Experience

customer care executive
Etisalat Nigeria
August 2012 - Present Day (4 years 11 months)

 Receive and resolve customer complaints within a specified time.

 Disperse information about company products and services to customers.

 Resolve escalated mails from the call center within service level agreement.

 Act as the forefront communicator with customers at all levels.

 Keeping clients up-to-date on the company’s new products and services activity

 Drawing out research findings and making recommendations to the company.

 Very close working relationship with the Research & Planning Department to treat customers complaint within a specified time by adhering to schedule.