Receive and resolve customer complaints within a specified time.
Disperse information about company products and services to customers.
Resolve escalated mails from the call center within service level agreement.
Act as the forefront communicator with customers at all levels.
Keeping clients up-to-date on the company’s new products and services activity
Drawing out research findings and making recommendations to the company.
Very close working relationship with the Research & Planning Department to treat customers complaint within a specified time by adhering to schedule.