eludire
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Customer Care Specialist 70 000
Job Type: Full-Time

Education

From 0 to 2006
Osun State College of Technology, Esa-Oke
H.N.D Banking and Finance
From 0 to 2003
Osun State College of Technology, Esa-Oke
O.N.D Banking and Finance
No added languages

Experience

Customer Service Officer
Optimal Specialist Hospitals Ltd.
June 2013 - Present Day (3 years 9 months)
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Maintains financial accounts by processing customer adjustments
  • Organizing and maintaining patient records, consent forms, payment forms, etc
  • Collects data and information about patient care concerns, needs and problems and implement appropriate corrective actions.
  • Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.
  • Responds to the needs of the patients by ensuring immediate action
  • Follows up action taken in case where required.
Sales and Marketing Executive
Geoid Telecoms LLC
February 2012 - May 2013 (1 year 4 months)
  • Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.
  • Visiting potential customers for new business.
  • Making accurate, rapid cost calculations, and providing customers with quotations.
  • Negotiating the terms of an agreement and closing sales.
  • Gathering market and customer information and providing feedback on future buying trends.
  • Representing the organisation at trade exhibitions, events and demonstrations.
  • Negotiating variations in price, delivery and specifications with the company's managers.
  • Liaising with suppliers to check on the progress of existing orders.
  • Recording sales and order information
Customer Care Support Officer
Geoid Telecoms LLC
December 2011 - January 2012 (3 months)
  • Customer/ client Service System
  • Delight customers, above and beyond the call of duty
  • Have empathy for the customers situation
  • Have a "thick skin" and is able to handle complaints, even when handling unpleasant customers
  • Work accurate and with eye for detail
  • Handle in the best interest of both customer and company
  • Use automated information systems to analyse the customers situation
  • Suggest improvements to the various communications by the company
  • Have a pleasant, friendly style
  • Willing to build a long-term relationship with the customer
Executive Officer/ Front Desk Executive
Geoid Telecoms LLC
March 2010 - December 2011 (1 year 11 months)
  • Office Administration
  • Documentation and Filling system
  • Call Handling
  • Communicate clearly, both written and in speech
  • Have a "thick skin" and is able to handle complaints, even when handling unpleasant customers