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Mercy
Personal data and contacts will be open only to employers with access to CV database
Customer Care Specialist
Job Type: Full-Time , open to relocation

Education

From 0 to 2014
ESUT BUSINESS SCHOOL, ENUGU STATE
From 0 to 1999
University of Uyo, Uyo - Akwa Ibom
From 0 to 1995
Interim Joint Matriculation Board, Akamkpa - Cross River
From 0 to 1990
Mary Hanney Secondary School, Oron - Akwa Ibom
No added languages

Experience

Relationship Officer
Access Bank Plc
October 2011 - February 2012 (4 months)

Generation/Development of new Business Ideas, Demand/fixed Deposit mobilization, Relationship/account Management, Treasury Operations, Funds Management, E-banking products sales, Balance Sheet monitoring, Creation of specialized Risk assets ( personal loan, I-Lease), Effective Monitoring of Risk Assets Performance,  Profit & Loss account monitoring.

 

Risk Assets Creation, Business Development, Treasury Operations, Execution of instructions by customers, Maintenance of customers’ accounts.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Relationship Officer
Intercontinental Bank Plc
October 2005 - September 2011 (6 years )

Generation/Development of new Business Ideas, Demand Deposit mobilization, Relationship Management, Treasury Operations, Funds Management, E-banking products sales, Balance Sheet monitoring, Creation of specialized Risk assets ( personal loan, I-Lease), Effective Monitoring of Risk Assets Performance,  Profit & Loss account monitoring.

 

 

 

 

 

 

 

Payment and receipt of cash & cheque deposits into customers’ accounts, Register all cash transactions in their respective registers and balance, Check customers’ balances and verify customer’s signatures, Call over of daily batches, Escalation of issues on cash shortage, overpayment, shortage and loss. Collation of daily cheque transactions to central clearing.

 

 

 

 

 

 

 

Supervisor
Gateway Bank Plc
April 2002 - October 2005 (3 years 7 months)

Execution of instructions from customers to provide a high level of customers’ satisfaction and quality output, Proactively attending to requests and proffering alternatives that will suit the customer’s needs while working within the control policies of the Bank, Maintenance of customers’ accounts. Attend to customers’ complaints and requests, Delivering excellent service to walk-in customers, Follow up with customers for  request, Ensure customers are given quality service, Ensure no customer leaves dissatisfied, Marketing of Bank’s products and services, Attend to internal customers requests on external customers transactions promptly.

 

 

 

 

Sourcing of funds, Demand deposit mobilization, Marketing of bank’s products, Revenue Collections & Receipts collation from Alpha Beta Consulting and Relationship Management.