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Customer Care Specialist 200 000
Job Type: Full-Time


I have no education
No added languages


Online Customer Care Representative
MTN Nigeria
September 2009 - Present Day (7 years 10 months)

Deal proactively with the branch customers to fulfill their requirements and solve their queries efficiently

Manage customer traffic within the branch to ensure key service standards are met

Assist in ensuring consistency of internal / external customer experiences by inculcating a Service Culture and leading by example

Rectification of all customer complaints communicated through verbal, written or other channels

Assist in Branch Cross selling & promoting retail banking products