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Cyril
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Customer Care Specialist
Job Type: Full-Time , open to relocation

Education

From 0 to 2009
Institute of Management and Technology Enugu
No added languages

Experience

Customer Support Executive
Crown Interactive LTD
October 2012 - March 2013 (6 months)
  • Providing professional customer support
  • Respond to queries related to the company product.
  • Provide pre-sales advice to potential customer.
  • Documenting of customer feedback and suggestions

on product.

  • Reply emails, live chat and calls from customer on the Company’s product and services
  • Assuming ownership for customer queries to ensure efficient, high quality resolution.
  • Confidently communicate (written and verbally) with customers, colleagues and partners.
  • Responsible for assessing and updating frequently asked questions.
  • Proactively escalate issues when appropriate to 2nd and 3rd line help.
  • Work on other project as they come up.
  • Assist the company in respect of such other task that may be required to facilitate the smooth running of the company.
  • Ability to use desk.com software.
Customer Care Representative
Pyrich ICT Center Enugu
August 2011 - April 2012 (9 months)
  • Sensitizing customers on new products and services.
  • Opening and updating customers account.
  • Attending to customers queries
  • Provide pre-sales advice to potential customer
  • Documenting of customer feedback and suggestions on product.
New Reporter
Government House Press Enugu
September 2006 - December 2007 (1 year 4 months)
  • Reporting News Story,
  • Transcribing News Story,
  • Harvesting News Story from Newspaper,
  • Captioning Picture Story and
  • Proof Read News