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Customer Care Officer
Customer Service Officer
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Customer Care Specialist
Job Type: Full-Time , open to relocation
From 0 to 2009
Institute of Management and Technology Enugu
No added languages
Customer Support Executive
Crown Interactive LTD
October 2012 - March 2013 (6 months)
Providing professional customer support
Respond to queries related to the company product.
Provide pre-sales advice to potential customer.
Documenting of customer feedback and suggestions
Reply emails, live chat and calls from customer on the Company’s product and services
Assuming ownership for customer queries to ensure efficient, high quality resolution.
Confidently communicate (written and verbally) with customers, colleagues and partners.
Responsible for assessing and updating frequently asked questions.
Proactively escalate issues when appropriate to 2nd and 3rd line help.
Work on other project as they come up.
Assist the company in respect of such other task that may be required to facilitate the smooth running of the company.
Ability to use desk.com software.
Customer Care Representative
Pyrich ICT Center Enugu
August 2011 - April 2012 (9 months)
Sensitizing customers on new products and services.
Opening and updating customers account.
Attending to customers queries
Provide pre-sales advice to potential customer
Documenting of customer feedback and suggestions on product.
Government House Press Enugu
September 2006 - December 2007 (1 year 4 months)
Reporting News Story,
Transcribing News Story,
Harvesting News Story from Newspaper,
Captioning Picture Story and
Proof Read News
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