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Charity
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Customer Care Specialist 80 000
Job Type: Full-Time

Education

From 0 to 2013
lnternational Academy of management centre for British Education and Culture Jabi,Abuja
From 0 to 2004
Bayero University kano
From 0 to 2001
Bennie international college,kano
Languages:
English

Experience

On-line Customer Care Representative
MTN call Centre ,Jos plateau state
August 2010 - April 2012 (1 year 9 months)

August, 2010 – April 2012

On-line Customer Care Representative (contract)

Jos Call Centre, MTN Nigeria Ltd.

Aim:- Facilitate the work of a call centre agent in the achievement of MTN Call Centre objectives of obtaining and resolving MTN customer complaints end to end, delivering superior customer service and thus providing 1st class customer service and one call resolution

Responsibilities:- Providing first line support to my customers

Receiving and resolving Queries from customers via telephone

Providing customers with up to date information on MTN products and services.

Zonal Sales/Corporate Relations Representative ,Kano Zonal Office..
Orange Drugs Nigeria,Limited.
April 2009 - July 2010 (1 year 4 months)

Maximizing sales proceeds.

Improving of products visibility within the assigned zone.

Facilitating new business relationships and distribution outlets.

Getting feedback from consumers to organisation.

Conducting market surveys.

Recruitment and supervision of activities of adhoc field staff.

Compilation of incidental and periodical reports.

Distribution Agent/Customer Care Consultant
Zain Nigeria Limited
September 2007 - April 2009 (1 year 8 months)

Supervision of customer care and services.

Sales and cash management.

Supervision and monitoring of the market developers(MD)on the field by visiting and proper execution of all outlet types.

Daily on the job training of MDs on activating new outlets.

Fortnightly visit to each sub-route.

Ensuring that MDs collect orders and the strategic distribution partners (SDP) delivers the orders.

Managing the SDPs for customers by ensuring proper documentation of all zain transactions.

Franchise weekly/monthly reports.

Service quality management

Administrative Assistant/Project Supervisor
A.C Nielsen Nigeria Limited.
May 2006 - May 2007 (1 year 1 month)

All Administrative duties.

Recruitment,screening and Training of Field staff.

Supervision and monitoring of field staff.

Data collection,collation and analysis.

Preparation of project logistics,summaries/reports.