·1 Attend to customers’ complaints or requests, resolve them with the use of appropriate application like Siebel CRM and MINSAT or forward them to appropriate units.
·2 Answer customers’ enquiries on different MTN products and services.
·3 Educate customers on how best to enjoy MTN product and services and also inform them on new products and services.
·4 Market the company’s products and services while attending to customers.
·5 Seek customers’ suggestions so as to be able to advise on the company on how to render more customer-focused services.
·1 Testing of new products/services that its billing is appropriate, timely and accurate and that it does not violate the rules and regulations guiding the product/service.
·2 Preparation of Certificate Of Commercial Readiness of a product/service after successfully testing it, to certify it ready for launching.
·3 Constant monitoring of existing products/services like free sms counter, me2u, credit me , pls call me back , balance checks… etc to ensure that they are working properly.