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Customer Care Specialist 80 000
Job Type: Full-Time

Education

From 0 to 2010
Ambrose Alli University
No added languages

Experience

Sales Executive
Panabiz International Limited
February 2013 - Present Day (4 years 6 months)

VISITING POTENTIAL CUSTOMERS FOR NEW BUSINESS.

  • CREATING AND MAINTAINING NEW ACCOUNTS
  • VISITING POTENTIAL CUSTOMERS FOR NEW BUSINESS
  • INTRODUCING THE NEC INTERCOM SYSTEM (PABX) & MFD TO CLIENTS
  • NEGOTIATING THE TERMS OF AN AGREEMENT & CLOSING SALES
Sales Executive
VCONNECT GLOBAL SERVICES LIMITED
September 2012 - January 2013 (5 months)

* VISITING POTENTIAL CUSTOMERS FOR NEW BUSINESS.

* NEGOTIATING THE TERMS OF AN AGREEMENT AND CLOSING SALES.

* MAINTAINING & DEVELOPING RELATIONSHIPS WITH EXISTING CUSTOMERS.

WORKS CONTROLLER/CUSTOMER SERVICE AGENT
Panabiz International Limited
August 2011 - July 2012 (1 year )
  • RECEIVING CALLS FROM CUSTOMERS & GIVING SOLUTIONS TO CUSTOMERS COMPLAINS
  • LOG CALLS IN THE SERVICE ORACLE SOFTWARE
  • CHECKING CUSTOMER'S STATUS ON CALL PLANNER SERVICE ORACLE SOFTWARE
  • ASSIGNING CALL TO ENGINEERS
  • RECEIVING CALL COMPLETION DETAILS FROM THE ENGINEER
  • CALLING CUSTOMERS TO ASCERTAIN THE SATISFACTION LEVEL AFTER THE CALL
  • KEEPING TRACK OF CALLS ASSIGNED AND REPORTS RECEIVED BACK FROM ENGINEERS
  • ENTER CALL DETAILS INTO THE ORACLE SOFTWARE
  • ALERT MANAGERS ABOUT THE ABNORMAL INCIDENTS
  • EXECUTING OTHER DUTIES AS ASSIGNED