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Amina
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Customer Care Specialist 150 000
Job Type: Full-Time

Education

From 0 to 2004
Ahmadu Bello University
No added languages

Experience

Customer Operations Consultant
Airtel
January 2007 - January 2012 (5 years 1 month)

Provide backend support for all customer facing units including call centers, shops and corporate sales teams.

§ Acknowledge receipts, investigate, resolve and provide feedback for customer complaints

received via letters or from top management. Conduct post resolution follow up with the customer to ensure compete satisfaction.

§ Provisioning of voice and data services and rectification of service defaults on prepaid,

postpaid and staff lines and resolution of related issues.