Deliver excellent customer service, at all times.
Assist in keeping the hotel reception area clean and tidy, at all times.
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Administer all reservations, cancellations and no-shows, in line with company policy.
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
To organize and coordinate meetings, conferences, travel arrangements. Prepare and manage correspondence, reports and documents. Take,type and distribute minutes of meetings. Arrange and confirm appointments, and also handle incoming mail and other material.