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bakare abiola
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Customer Care Specialist 100 000
Job Type: Full-Time

Education

From 0 to 2009
tai solarin university of education ijagun ijebu ode,ogun state
No added languages

Experience

online call center representative
communication network support sevices limited/contact center limited
October 2012 - Present Day (4 years 8 months)

develop and implement customer service policies and procedures

  • define and communicate customer service standards
  • review and assess customer service contracts
  • oversee the achievement and maintenance of agreed customer service levels and standards
  • direct the daily operations of the customer service team
  • plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • ensure the necessary resources and tools are available for quality customer service delivery
  • review customer complaints
  • track customer complaint resolution
  • handle complex and escalated customer service issues