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Fatimah
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Customer Care Specialist 120 000
Job Type: Full-Time

Education

From 0 to 2007
Moshood Abiola Polytechnic
No added languages

Experience

Customer Care Officer
Access Bank Plc
January 2010 - Present Day (7 years 3 months)
  • Attending to all account opening processes and procedures in line with set regulations by CBN
  • Attending to all customers enquiries about the bank’s products and services
  • Ensuring all customer’s request are treated in a timely and courteous manner
  • Booking and liquidation of Fixed deposits
  • Ensuring all walk-in customers bank with Access Bank
  • Processing and payment of Western Union Money Transfers
  • Confirmation of cheque's and attending to enquiries from other Branches
  • Managed customer complaints and requests –
  • Delivered on customer’s complaint and request within 48 hours, and reach out to customers via SMS, Email and Telephone on the bank’s services and status of their accounts.
  • Managed all active retail accounts in the branch.
  • Managed all retail Dormant accounts for reactivation
Transaction Processing Officer
Access Homes & Mortgages Limited
January 2009 - January 2010 (1 year 1 month)
  • Provided efficient and courteous teller service to customers
  • Reconciled cash ledgers, ATM ledgers, General Ledgers for the bank
  • Prepared daily cash status Report of the branch’s vault
  • Supported the branch’s financial planning, which supported and was fully integrated with organizational strategic plan and operational goals and objectives and annually assisted with year-end budget preparation
  • Processed Nigeria Custom Duty payments, PHCN, DSTV, LSWC etc. on PAYDIRECT platform, Processed Lagos State E-tax payments on ‘’E-Pay’’, process institutional payments
  • Collated outward clearing cheques for clearing sessions
  • Handled ATM and its technicalities including offloading and uploading of ATM cash
  • Managed the Bank’s relationship with External stakeholders, auditors and regulatory and compliance authority