Obumneme
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Customer Care Specialist
Job Type: Full-Time

Education

From 0 to 2002
UNIVERSITY OF ILORIN, ILORIN, KWARA STATE, NIGERIA
No added languages

Experience

Customer Service Representative
MTN CALL CENTRE, JOS
March 2011 - July 2012 (1 year 5 months)

Responsibiliites:

  • Attending to customer enquiries, complaints and requests; training team mates on new products and services.
  • Ensuring customer records are properly updated; giving feedback to management by collecting customer information and analysing customer needs.
  • Offering professional advice to prospective and existing customers on suitable products.
Sales specialist
TEXXANI PETROLEUM, JOS
October 2009 - February 2011 (1 year 5 months)
  • Managed customers account; developed and implemented sales strategies
Market developer
Zain Nigeria
February 2008 - November 2009 (1 year 10 months)
  • Activated and branded outlets; organised road shows and promotions in assigned zone.
  • Marketed and sold company’s products and services in assigned zone.
  • Liaised with dealers and trade partners to meet sales targets.
Sales Manager
NONVEK COMMUNICATIONS, JOS
January 2004 - January 2008 (4 years 1 month)
  • Developed sales strategies to grow market share.
  • Sought for new customers; managed new and existing customers; established sustainable and profitable relationship with key customers.