Chichi Rosemary
Personal data and contacts will be open only to employers with access to CV database
Customer Care Specialist 90 000
Job Type: Full-Time

Education

From 0 to 2007
Imo State University Owerri Imo State
No added languages

Experience

Telesales Consultant
The First Group Company
December 2011 - September 2012 (10 months)

Making outbound calls to assigned leads to book, confirm and reschedule tour appointments.

Pitching the total product portfolio to clients and ensuring that they are provided with reliable and accurate information regarding product.

Communicating inter personally with potential clients to build relationships.

Converting leads to sales through good communication, follow-ups and positive attitude thereby increasing turnover and profit.

Achieving and surpassing daily appointment targets by continually sizzling product to clients.

Maintaining records of call activity, conversation outcomes and appointments.

Organizing lead list and ensuring that leads are put on daily task sheet for follow-ups.

Management of client database via Argo.

Report progress daily, weekly and monthly to supervisor

Customer Care Representative
Airtel Communications
January 2011 - December 2011 (1 year )

Receiving of inbound calls from subscribers to solve their personal network issues with phones.

Good relationships with subscribers and ensuring they get satisfactory results.

Making sure that the subscribers do not have reasons to call back the call center for issues relating to their networks.