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Customer Care Specialist 30 000
Job Type: Full-Time

Education

From 0 to 2012
sabre travel network
From 0 to 2005
network computer college
From 0 to 2012
landover aviation business school
From 0 to 2008
University of Ibadan
From 0 to 2008
University of Ibadan
No added languages

Experience

Customer Care Officer
Babs Oladimeji Comm.Ent
January 2009 - January 2012 (3 years 1 month)
  • To deal directly with

customers either over

the phone,electronically or face to face

  • To give consult, handle requests, resolve complaints, and respond promptly to customers.
  • To perform customer verifications, process

orders, forms and application.

  • Transfer customers with unresolved issues

and direct requests to designated resources

  • Investigate what products a customer

may need and offer products that customer

may potentially purchase

  • Sell and up sell products and services

Master all products,

services and offers the

company has and

explain each one as

requested by a

customer

  • Keep track and record

customer transactions

and interactions

  • Manage customer files

and accounts

Receptionist
Kwam-Trac Nig Ltd
January 2005 - January 2006 (1 year 1 month)
  • Answers telephone and greet visitors

giving general information in response to

inquiries.

  • delivers oral and written

messages to unit members.

  • Sorts and distributes incoming mail.

Files correspondence, memoranda,

reports and other materials

alphabetically, numerically or by other

prescribed method.

  • Maintains routine clerical records, logs

and data and compiles routine reports.

  • Operates office equipment such as

copiers, calculators, word processorsor other equipment found in

work unit.

  • Word processes/types routine letters,

labels, reports and similar items from

rough draft or clear copy.

  • Completes or enters data to

departmental forms, making routine

calculations and checking information for

accuracy.

  • Processes documents or forms according

to instructions.

  • Delivers items to other offices or

locations.