Olumide
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Customer Care Specialist 82 000
Job Type: Full-Time

Education

From 0 to 2008
Obafemi Awolowo University
No added languages

Experience

customer care
Spancobpo Nigeria
March 2011 - Present Day (6 years 4 months)

Job Responsibilities

  • Direct interaction with customers.
  • Proffering solution to customer problems through the use CRM tools such as telecommunication and billing system (TABS), Remedy, Mobile Intelligent Network Subscriber Administration Tool (MINSAT) etc.
  • Give feedback to management on the reaction of customer to any changes.
  • Adverting and up selling of new products or services.
  • Facilitates the collection of competitive information in order to monitor business trends and opportunities.
  • Regularly provides feedback on soundness and effectiveness of customer services department's policies and procedures.