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Abayomi
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Customer Care Specialist/Marketing 150 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2008
Lagos State University,Ojo-Lagos
From 0 to 2010
National Institute of Marketing of Nigeria
Marketing
No added languages

Experience

Customer Care Representative
Communication Network Support Service Limited
May 2012 - Present Day (5 years 1 month)
Kwara
Ilorin
• Answering inbound calls and providing customers with products and service information via the phone and wireless messages. • Extensive application uses in addressing and resolving customers’ inquiries, complaints, billing questions and payment options while on call with a customer as well as sell the service upgrades-(Telemarketing). • Generate service request for customers’ complaints and requirements thus completing call logs and reports. • Escalate all technical related queries to the escalation administrative support unit thereby recording all steps taken to resolve the problem. • Evaluate customers’ needs and provide advice as to products required – Cross selling and upselling. • Build customers’ interest in the service and products offered by the company. • Manage service, products and billing inquiries and complaints • Execution of targeted marketing campaigns • Customer retention; manage aggrieved customers efficiently by ensuring one call resolution thus meeting customer expectation delivery • Achieve performance objectives in all areas consistently.
Relationship Officer
Ecobank Nigeria Plc
February 2010 - October 2010 (8 months)
  • Handle requisition process for release of title documents on facility to customers.

- Weekly preparation of microfinance bank activity report which EBN offers correspondence banking services.

- Communicate mortgage relationship calls and search inspection.

- Assist on calls to SME customers; aim at managing all of a customer’s touch point.

Additional information

About Me

I'm a certified marketing executive with professional experience/interests in client relationship and commercial management.Thus,aspire to be part of a dynamic organization at achieving set objectives yet improving on acquired skills(Excellent team player,Detail oriented,Ability to multitask and prioritize work order)and competence.