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Ebere
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Customer Care representative 160 000
Job Type: Full-Time

Education

From 0 to 2003
Rivers State University of Science and Technology
Languages:
English

Experience

External communication Analyst
Konga Online Shopping LTD
March 2015 - January 2016 (11 months)
Lagos
I increased the forum visitors from zero to over a thousand visitors by creating helpful content like weekly posts, tips, newsletters channelled through the forum. My team was also responsible for providing content on , the online academy for Konga sellers •Monitor, Review and moderate all user-generated content on all discussions on the forum (this include user profiles, comments, images, videos, audio and all other forms of content on the forum) •Implement and maintain the online community moderation process while managing the process of banning/unbanning users, tracking and keeping accurate records. •Brainstorm ideas for fresh content aimed at educating all sellers on the Konga Mall, ensuring the forum users up to date on relevant information in the business. •Organizing routine events, training for sellers on the Konga mall. My team was directly involved in the planning and execution of the Konga Seller Summit held in October 2015 •Develop interactive approaches to obtaining and retaining traffic on the platform • Resolving complaint/dispute related content offline • Regularly feedback insights gained from community moderation into the affected units and the business.
Order Fufilment Officer
Konga Online Shopping LTD
November 2014 - March 2015 (5 months)
Lagos
•Follow-through the order delivery process from the point an order is placed to the point the customer receives order. • Liaise with Merchants and Logistics partners to ensure customer satisfaction, also ensure Merchants adhere and comply with all Konga’s company and business policies. • Collaborate with Data & Compliance teams to monitor and resolve and order processing errors • Follow through with escalations and other business stakeholders to ensure Merchant and Customer satisfaction, monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
Customer experience Representative
Konga Online Shopping LTD
April 2013 - September 2014 (1 year 5 months)
Lagos

·Placing orders on Customer's Behalf
·Verifying orders placed on site by customers,through phone calls or emails
·Handling incoming & Outgoing calls
· Keeping accurate Logs of discussions or correspondence with customers
·Provide immediate assistance and response to customers complaints,enquires and requests via social media and all other forms of communication.
·Liasing with the warehouse and logistics departments on customers’ orders.
·Tracking customer's orders
·Providing information on goods and services rendered by company.
Communicating with customers by telephone, email, and even face to face

Additional information

About Me
A focused, analytical individual with resourceful capacities poised to work in an established organization, with the intention of contributing to its strong brand and to continually achieve growth and personal development.