plan, direct and evaluate the operations of the establishments engaged in wholesales and retail sales.
Manage staffs and assign duties.
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors’ operations on sales.
Resolve customer complaints.
Determining staffing requirements and hiring of staff.
Activating the credit cards for the new and existing customers.
Promote Bank of America products, services and benefits to customers. Ensure all calls are handled in an empathetic, positive and professional manner and actioned in accordance with departmental policies and procedure;
Ensuring maximum revenue and account usage is achieved.
Ensure attention to detail on accounts is kept up to date in line with FSA regulations, the Data Protection Act and other banking legislation.
Opportunities to be involved in team activities and support my manager with adhoc duties.