Back to CV list
olatunji
Personal data and contacts will be open only to employers with access to CV database
Customer Relation Manager 80 000
Job Type: Full-Time

Education

From 0 to 1998
university of ibadan
From 0 to 2007
dublin business school ireland
No added languages

Experience

customer representative supervisor
the pub
February 2011 - Present Day (6 years 1 month)

plan, direct and evaluate the operations of the establishments engaged in wholesales and retail sales.

Manage staffs and assign duties.

Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors’ operations on sales.

Resolve customer complaints.

Determining staffing requirements and hiring of staff.

customer service representative 1
bank of america
August 2007 - December 2010 (3 years 5 months)

Activating the credit cards for the new and existing customers.

Promote Bank of America products, services and benefits to customers. Ensure all calls are handled in an empathetic, positive and professional manner and actioned in accordance with departmental policies and procedure;

Ensuring maximum revenue and account usage is achieved.

Ensure attention to detail on accounts is kept up to date in line with FSA regulations, the Data Protection Act and other banking legislation.

Opportunities to be involved in team activities and support my manager with adhoc duties.