customer relations officer
MAPA industries limited
January 2012 - Present Day (5 years 7 months)
- Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
- Open new accounts/Closing accounts
- Alterations to existing savings and cheque accounts
- Inquiries on internet services
- Handling cash transactions and cash balancing
- Overseas transfers
- Change statement of account cycles
- Identify customer needs
- Refer customers to appropriate banking services and representatives.