admin/customer service/marketing officer
first city monument bank
February 2006 - January 2011 (4 years 11 months)
- Marketing the Banks products
- Bringing in new customers and assisting them with all activities involved in
opening the account.
- Assist customers in transactions such as funds transfer, loan facilities, credit
transaction and making tenor deposits.
- Participating in tax collection for the bank (F.I.R.S tax collection)
- Deposit mobilisation and treasury operation
- Deliver personalised service over the telephone to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers needs and provide appropriate solution and attention.
- Consistently deliver quality service to our
- Solicit customer’s feedback and identify problem trends for improvement actions.
- Assisting customers with their enquiries, escalate/re-direct