olapeju
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Customer Relations Officer 150 000
Job Type: Full-Time

Education

From 0 to 2006
university of ibadan
From 0 to 2015
University of liverpool
Languages:
English

Experience

operations manager
pearllike nig ltd
February 2011 - Present Day (6 years 2 months)
  • Ensuring service quality is in line with company’s TQM guidelines
  • Ensuring that sales figures are attained in line with corporate goal
  • Ensuring that overhead costs are minimised in line with budget provisions
  • Facilitation of Training programmes for group clients
  • Ensuring retainership with clients and leveraging on referrals
  • Supervision of branch staff
  • Branch Performance reporting to Management
  • Consistently deliver quality service to our customers to achieve total customer satisfaction.
  • Solicit customer’s feedback and identify problem trends for improvement actions
front desk officer
makon engineering oil and gas
April 2006 - September 2006 (5 months)
  • Attending to customer’s requests and complaints
  • Answering incoming calls on the switchboard
  • Scheduling appointments and meetings
  • Manage information
  • Providing Administrative support
  • Data entry and performing a variety of other office task such as faxing, photocopying etc
admin/customer service/marketing officer
first city monument bank
February 2006 - January 2011 (4 years 11 months)
  • Marketing the Banks products
  • Bringing in new customers and assisting them with all activities involved in

opening the account.

  • Assist customers in transactions such as funds transfer, loan facilities, credit

transaction and making tenor deposits.

  • Participating in tax collection for the bank (F.I.R.S tax collection)
  • Deposit mobilisation and treasury operation
  • Deliver personalised service over the telephone to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.
  • Ability to understand customers needs and provide appropriate solution and attention.
  • Consistently deliver quality service to our
  • Solicit customer’s feedback and identify problem trends for improvement actions.
  • Assisting customers with their enquiries, escalate/re-direct