Joy Ukamaka
Personal data and contacts will be open only to employers with access to CV database
Customer Relations Officer
Job Type: Full-Time

Education

From 2008 to 2011
Lagos State Polytechnic
Computer Science
OND
No added languages

Experience

Secretary/Front Desk Officer
Daniel Omotilewa & Co.
February 2013 - Present Day (4 years 2 months)

vTypes, distributes and files reports, letters pertaining to the Owning Company, other
commercial properties and all related correspondence.

vTakes minutes during Department Heads/ Executive Committee meetings and at other
meetings whenever required.

vReceives and monitors all incoming calls to The Managing Director's office

vPreparation of reports as required by the Managing Director.

vHandles all confidential correspondence.

vGathering of necessary information from the internet.

vManage front office activities.

v Making sure that the organization runs in an efficient and organized manner, and hence maintain proper filing, both for important paper documents as well as for the electronic ones.

vReceives and attends callers to The Managing Director office.

vEnsures the filing is up to standard and easily accessible.

vMaintains and updates a follow up file for the purpose of reminding The Managing

Director of functions, events, meetings, appointments and other related matters.

vActs as custodian of corporate documents and records and directs

preparation and filing of corporate legal documents of our clients.

vOther business or Assignment as maybe directed

Secretary/Admin Officer
Saag Chemical Nigeria Limited
May 2009 - January 2013 (3 years 9 months)

RESPONSIBILITIES:

  • Taking and typing notes, memo, letters, analytical results and minutes of

meeting.

  • Scheduling meetings ant taking minutes of meetings
  • Disseminating the decisions of the meeting to the other employees of the

company.

  • Keeping and Updating Company’s Account Register
  • Preparing Staff payroll on monthly basis
  • Disbursement of petty cash on daily basis
  • Maintain the attendance log and once the meeting is over, making sure the

minute records are filed properly for further reference

  • Operating good database management
  • Gathering of necessary information from internet and forming a write-up
  • Ensuring good customer service relationship
  • Manage front office activities

* Receiving of guests.

* Answering of phone calls and enquiries.

  • make a detailed note of the proceedings of the entire meeting.
  • Making sure that the organization runs in an efficient and organized manner,

and hence maintain proper filing, both for important paper documents as

well as for the electronic ones.

  • Provide consistent quality service to customers by phone, email or fax as

officers at the first line of contact

  • Handle enquiries, suggestions, feedback and complaints in a professional

and positive manner

  • Manage data entry work including maintaining an accurate log of all

enquiries received.

  • Maintains and updates a follow up file for the purpose of reminding the

Managing Director of functions, events, meetings, appointments and other

related matters.

  • Other business or Assignment as maybe directed
Manager/Computer Operator
Ultimate Business Machines
February 2008 - May 2009 (1 year 4 months)

Responsibilities:

  • Managing the establishment facilities and staff
  • Carefully and effectively controlled the company inventory

level through regular and prompt stock-taking.

  • Working proficiently with desktop publishing programs such as Corel draw, Page maker, Ms Word, Excel, PowerPoint and internet services
  • Troubleshooting the system
  • Preparing of Reconciliation Statement of Order

Forms Posted.

  • Sales representative/Marketing of the products
  • General Office and Personnel Administration.