Adedoyin Emmanuella Gbemisola
Personal data and contacts will be open only to employers with access to CV database
Customer Relations Officer 100 000
Job Type: Full-Time

Education

From 0 to 2006
University of Ilorin,Kwara State
From 0 to 2002
Lagos Anglican Girls Grammar School,Surulere Lagos
Languages:
English

Experience

Head, Complaint Management Unit
Lagos State Water Regulatory Commission, GTI Building, 127, Awolowo Way by Allen Roundabout, Ikeja.
October 2014 - Present Day (2 years 8 months)

1. To monitor and evaluate service providers’ complaints handling processes.

2. Manage Consumer services projects.

3. To develop and update consumer database.

4. Responsible for disseminating information to consumers.

5. To develop and implement consumer educational programmes.

6. To build and enhance stakeholder management and relations.

Consumer Relations Officer
Lagos State Water Regulatory Commission, GTI Building, 127, Awolowo Way by Allen Roundabout, Ikeja.
March 2013 - Present Day (4 years 3 months)

Ø Communicating with customers through the telephone, e-mail, fax and regular mail correspondence.

Handling general or routine questions, complaints and customer’s requests.

Updating customers’ profile or contact information through access to records and maintenance of database information.

Resolving customers’ complaints according to the commission established guidelines.

Additional information

About Me

I possess a good interpersonal and communication skills, Data processing proficiency, Ability to work under pressure and meet target, Proficient in the use of Microsoft Office tools, Proactive, Self-starter and result oriented.