Aderonke
Personal data and contacts will be open only to employers with access to CV database
Customer Relations Officer 150 000
Job Type: Full-Time

Education

From 0 to 2005
University of Ibadan
No added languages

Experience

Human Resource/Admin.
Human Resource Solutions Limited
January 2011 - January 2012 (1 year 1 month)

Research potential and existing clients

Screen C.V entries from the webmail/website

Shortlist candidates for specific job requests

Conduct objective assessment (SHL) test on shortlisted candidates.

Schedule, coordinate and interview prospective candidates

Prepare voluminous interview reports with analysis on each candidate’s SHL report.

Prepare appointment letters for clients.

Document clients’ details on job requests, follow up client’s newspaper advertisements and shortlist suitable candidates from the webmail.

Review job applications, manage interviews and shortlist candidates for different opportunities

Manage executive and global talents database, headhunt candidates to meet client specification

Call Centre Lead Agent, call centre executive.
Air Nigeria Development Limited (Virgin Nigeria Airways)
January 2008 - January 2011 (3 years 1 month)

Monitoring the daily operation procedures of the team to ensure a smooth work-flow in a timely, effective manner

To lead and supervise customer service teams to perform inbound and outbound quality call handling to achieve target.

Handling enquiries and complaints cases when necessary.

Timely preparation of reports and rosters.

Perform quality control, training and call monitoring within the team.

Handling internal customer enquiries on team

Meeting and exceeding set targets through managing the operational performance, attendance (punctuality), quality of products and services delivered by each member of the team.

Monitoring, coaching and encouraging agents to achieve a high percentage of first call resolution.

Weekly, monthly and quarterly meetings with the supervisor and head of department.