Research potential and existing clients
Screen C.V entries from the webmail/website
Shortlist candidates for specific job requests
Conduct objective assessment (SHL) test on shortlisted candidates.
Schedule, coordinate and interview prospective candidates
Prepare voluminous interview reports with analysis on each candidate’s SHL report.
Prepare appointment letters for clients.
Document clients’ details on job requests, follow up client’s newspaper advertisements and shortlist suitable candidates from the webmail.
Review job applications, manage interviews and shortlist candidates for different opportunities
Manage executive and global talents database, headhunt candidates to meet client specification
Monitoring the daily operation procedures of the team to ensure a smooth work-flow in a timely, effective manner
To lead and supervise customer service teams to perform inbound and outbound quality call handling to achieve target.
Handling enquiries and complaints cases when necessary.
Timely preparation of reports and rosters.
Perform quality control, training and call monitoring within the team.
Handling internal customer enquiries on team
Meeting and exceeding set targets through managing the operational performance, attendance (punctuality), quality of products and services delivered by each member of the team.
Monitoring, coaching and encouraging agents to achieve a high percentage of first call resolution.
Weekly, monthly and quarterly meetings with the supervisor and head of department.