olubukola
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Customer Relations Officer
Job Type: Full-Time , open to relocation

Education

From 0 to 2010
university of lagos
From 0 to 2003
ladoke akintolauniversity of technology ogbomoso
No added languages

Experience

customer service executive
aero contractors airline
February 2007 - February 2012 (5 years 1 month)
  • Addressing irate customers in times of flight cancellations and delays,
  • Baggage tracking-reconciliations-and eventual dissemination
  • Unaccompanied minors, business class stewardship
  • Addressing complaints at the arrival hall,
  • Interceding between the customer and the company in times of disputes.
  • Acting as intermediary between passengers and the company.
  • Marketing the products available by the company to the passengers
  • Ensuring that passengers get the best service at all times
  • writting of daily/weekly report on customer issues and also baggages
  • attending to customers complaints/request on a daily basis
  • making and receiving calls from customers

Lost and Found Baggage:

  • Developed the process of bag replacement and bag repair.
  • Developed the structure of handing over to baggage trackers unclaimed bags for secondary tracing.
  • Developed the structure to cater for home delivery of recovered/ delayed bags to passengers.
  • Foster good working relationship among the agents, hence improved the quality of the handover process of the baggage service unit which has posed a great challenge in the unit.

 

 

AERO CONTRACTORS COMPANY OF NIGERIA LIMITED FEBUARY 2007-MARCH 2009

POSITION: FRONTDESK OFFICER

RESPONSIBILITIES

o Acting as intermediary between passengers,agents,visitors,contractors and other staff in the company to ensure smooth running of the company

o Receiving and making calls on behalf of staff

o Transferring of calls to the appropriate units.

o Acting as a customer relations officer for the company by relating customers complaints to the relevant department and passing on company’s policies on issues arising to customers/passengers

o Presenting and Representing Aero Contractors Company of Nigeria Limited always

 

AIRLINE SERVICE LIMITED JULY 2006-JANUARY 2007

MURITALA MOHAMMED INTERNATIONAL AIRPORT

POSITION: Lounge Hostess

 

RESPONSIBILITIES:

 

o warm reception of passengers to the lounge

o Serving of passenger meals

o Announcement of flight departures to passengers

o Taking of stocks and inventories and general cleaning of the lounge.