Oluwatoyin
Personal data and contacts will be open only to employers with access to CV database
Customer Service Agent 80 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2008
Olabisi Onabanjo University
No added languages

Experience

Customer Service Agent
Airtel Nigeria
January 2010 - January 2013 (3 years 1 month)

Perform necessary system transactions related to customer request

Resolution of customers queries and escalation where necessary

Educate customer on use of product and services

Marketing and selling company products through telephone

Tracking and capturing customer’s data using the Customer Informationv

System Administration (TABS, REMEDY, MINSAT, etc)

Treating all dealers/retailers issues on the Airtel network

Resolving all dealers/retailers sim swap request

Resolving and escalating any ERC issues

Treating all Airtel prepaid customer’s issues raised by retailers/dealers

Resolving Channel partners (dealers/retailers and payphone users) queries and escalate

Marketing and selling company products through telephone

Marketing
Zenith Bank Plc
January 2009 - January 2010 (1 year 1 month)

Managing and enhancing existing relationships by delivering excellent customer

services.

Marketing and sales of banking services and products

Resuscitating old and dormant accounts

Opening of quality account via accounting procedures

Maintenance of existing accounts

Weekly and monthly report presentation

Business advisory for client businesses