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18 June

Customer Service Clerk

Metrochip Consulting Verified This company is verified, legitimate and trustworthy. It checked and approved by Job.naij Team.
City:
Lagos
Salary:
Job Type:
Full-Time
Experience:
2 years

Responsibilities:

  • Providing professional service to customers and liaising with key parties including third party suppliers and other company offices.

  • Process sales invoicing in accordance with established procedures and standards.
  • Receive supplier purchase invoices, ensuring they are correct and passed to appropriate department for processing.
  • Help ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.
  • Maintain and file all records in accordance with company procedure.
  • Constantly review working processes with carriers and transport companies to ensure best practice, but also that fees charged are inline with competitors.
  • Assist the sales team with quotations and client/product knowledge.
  • Work in conjunction with the Customer Services Team Leader, which will require you to produce reports and statistics for meetings.

Requirements/Skills:

  • Need to be educated to a high standard and possess a recognised general educational qualification.
  • Must have excellent communication skills as both written and verbal skills are essential for this role.
  • Must be methodical and be able to demonstrate an understanding of basic accounting.
  • Previous experience may not be required, but would be an advantage, especially if applicants have worked as a Customer Services Clerk in Shipping and Logistics previously.
  • Must be able to operate Microsoft Word and Excel programs efficiently.
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Customer Service Clerk (Lagos)
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