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OMOBOLANLE
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Customer Service Executive 150 000
Job Type: Full-Time

Education

From 0 to 2006
UNIVERSITY OF LAGOS
No added languages

Experience

CLIENT SERVICE EXCECUTIVE
24-7 COMMUNICATIONS
January 2012 - Present Day (5 years 2 months)
  • Managing of Client and Agency Relationship
  • Collation and interpretation of Clients Brief
  • Follow up on jobs from conceptualization to execution
  • Ensure timely and quality delivery
  • Presentation of creative materials
  • Monitor Clients market and Industry
  • Schedule and hold weekly meetings with Clients
  • Monitor clients media campaign
  • Prepare contact reports
  • Ensure Client satisfaction
ETISALAT QUALITY ASSURANCE SUPERVISOR
CUSTOMER CONTACT SOLUTIONS NIG. LTD
June 2011 - May 2012 (1 year 1 month)
  • Conduct Training program
  • Ensure schedule adherence and discipline
  • Initiate motivational programs
  • Manage difficult calls and minimize call escalation

Attend to questions and issues from Agents

Facilitate effective and supportive team relationship

Provide timely feedback to the management on performance , trend and new development

Ensure standard operating procedure adherence

Monitor and rate performance

Identify and conduct coaching needs

NIGERIAN COMMUNICATION COMMISSION CALL CENTRE QUALITY ASSURANCE SPECIALIST
CUSTOMER CONTACT SOLUTIONS NIG. LTD
January 2011 - June 2012 (1 year 5 months)
  • Implement and ensure conformity to Standard Operating Procedure
  • Performs call monitoring using various methods- recorded calls, real time monitoring, barge in and mystery calling
  • Evaluation and logging of performance, identify trend and make recommendations
  • Prepare weekly and monthly report
  • Periodic review of quality metrics
  • Identify and Conduct Training/coaching needs
  • Give feedback to Supervisors and Manager

Identify constraints to quality delivery and recommend action

Develop motivational initiatives to improve and maintain quality delivery

Adherence to house rules

Create and maintain an enthusiastic working atmosphere

CALL CENTRE AGENT
ZAIN TELEMARKETING CALL CENTRE
April 2010 - December 2010 (9 months)

Telemarketing of Zain Step-Up package to prospects.

Follow up on Prospects and closing of sales

Managing and resolving complaints

Customer survey and analysis

Assisting supervisor in sales report and strategy plan

CLIENT SERVICE EXECUTIVE
Eslia Communication (Public Relation Firm)
February 2008 - February 2009 (1 year 1 month)
  • Collation and interpretation of Clients Brief
  • Presentation of creative materials
  • Managing of Client and Agency Relationship
  • Monitor Clients market and Industry

Maintain Good Relationship with Clients

Market for prospective client

Monitor clients media campaign

Project and managing Agency’s image

Market survey and Report

Organize Business meetings and prepare minute

Prepare business progress Report