Manage the customer care unit
Have improved customer satisfaction through quality service to customers.
Process all customer request, complaints & enquiries through telephone and walk in clients.
Escalate and route customer issues to relevant process operators.
Follow through on customer queries ensuring prompt resolution and feed back.
Resolving and reporting customer issues from the upcountry branches.
Gathering information on business potential for business development group.
Report daily compliant log on a weekly basis
Ensuring customer satisfaction.
Preparation and maintaining of sales call report.
Ensure flow of service from start till service or products are delivered.
Cross selling to existing customers and acquisition of new customers