CHINWE
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Customer Service Executive
Job Type: Full-Time

Education

From 0 to 2004
nnamdi azikiwe university
From 0 to 1996
Federal Governement Girls college
No added languages

Experience

CUSTOMER SERVICE EXECUTIVE
FIDELITY PENSION MANAGERS LTD
November 2008 - Present Day (8 years 5 months)

 Manage the customer care unit

 Have improved customer satisfaction through quality service to customers.

 Process all customer request, complaints & enquiries through telephone and walk in clients.

 Escalate and route customer issues to relevant process operators.

 Follow through on customer queries ensuring prompt resolution and feed back.

 Resolving and reporting customer issues from the upcountry branches.

 Gathering information on business potential for business development group.

 Report daily compliant log on a weekly basis

Customer Relation Officer
Ezeh Royal Bro Co.
January 2007 - June 2008 (1 year 6 months)

 Ensuring customer satisfaction.

 Preparation and maintaining of sales call report.

 Ensure flow of service from start till service or products are delivered.

 Cross selling to existing customers and acquisition of new customers