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Customer Service Executive 100 000
Job Type: Full-Time


From 0 to 2008
Delta State University, Abraka, Delta State
No added languages


Customer Service Executive
Airtel Nig Ltd (Formally Zain)
January 2010 - January 2012 (2 years 1 month)
  • Advertising and Marketing of new products and services to subscriber e.g internet ,VPN etc.
  • Sales carried out on the phone (Telemarketing).
  • Carrying out customer and market survey/ research to find out exactly what customers are looking for and implement surveys when a customer calls in for sales or services.
  • Provide customer services to customers and business that have concerns, questions or problems with products or services.
  • Identify and follow up subscribers with special characteristics that can increase revenue such as Customer Evangelist and Loyalist.
April 2003 - Present Day (14 years 4 months)
• Handle customer inquiries both telephonically and by email • Provide customers with product and service information • Obtains client information by answering telephone calls; interviewing clients; verifying information. • Document all call information according to standard operating procedure • Informs clients by explaining procedures; answering questions; providing information. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Accomplishes sales and organization mission by completing related results as needed. • Determines requirements by working with customers.